BUYING & SELLING OF PRODUCTS

Buying from MacTech Store

Orders

Taking care of your order/ purchased product is our priority, and in we do so as far as it is in our power and control to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer. We are not liable for any third-party theft through access to unauthorized data.

1. Once a product is selected, it will lead to the CheckOut page where the confirmation button will intimate us and the user by sending an acknowledgment email containing details about the products that have been ordered.
2. This should be considered as an order confirmation or order acceptance from MacTech Store.
3. As soon as the product is shipped MacTech Store will send you a dispatch confirmation email containing the details of the courier/ tracking number.
4. Order acceptance and completion of the contract takes place at the time of dispatch of the product that has been ordered unless if it has been notified to the user that the order has been accepted, or has been canceled at your end in accordance with the instructions laid down below:

Non-acceptance of an order may be a result of one of the following:

1. Product ordered by user is out of stock.
2. Failure to obtain authorization for payment of product purchased.
3. Pricing or product description error.

Users’ inability to meet eligibility requirements as set out in Terms and Conditions.

ORDER CANCELLATION POLICY

A user has a time window to cancel the order before it is dispatched. For cancellation of an order, you may send a request through email at info@mactechstore.co.uk along with the details of your product, the reason for cancellation, and the order number.

If your order has already been dispatched, please follow the below ‘Unwanted Items’ procedure.

UNWANTED ITEMS

If you have an unwanted item or order, please contact our Customer Services department within seven days of receiving said items, detailing your order number and the item(s) you will be returning.
Outside of seven days, MacTech Store reserves the right to refuse any refund or exchange requested for items that are not faulty.

Refunds will not be made for an item that is returned as faulty which was otherwise not faulty when shipped to you.

Description of Products

All products are second-hand/refurbished unless stated.

IMAGES

Images are for reference only and do not display the actual condition or design of the product, which may vary in some cases.

CONDITION OF ITEMS

We will charge you depending on the condition or grading of our products. For more information, please see our Product Grading guide.

PAYMENTS

To buy any product from MacTechStore.co.uk you must make payment using a valid UK Credit or Debit card or PayPal account.

ORDER DELIVERY

Deliveries are made to the UK billing address mentioned on the provided Credit/Debit Cards or to the registered address of the Paypal account that is used for transactions. MacTech Store is not liable for any inconvenience caused due to an incomplete address provided by the user.

SELLING TO MACTECH STORE

MacTech Store reserves the right to refuse to purchase any item or limit the number of items to be purchased at their sole discretion.

Please ensure that you are the legal owner of the goods you wish to sell, as ownership will be transferred to MacTech Store upon receipt of order.

Your obligation is to dispatch goods you are selling to MacTech Store in a timely manner.

Prior to MacTechStore.co.uk receiving items shipped by users, the risk of loss and liability for such items remains with the user/ sender until MacTechStore.co.uk receives the items. This means that the risk of loss and liability for such items passes to us once we receive the items from the courier service.

Incomplete orders will not be entertained. All parts of the products should be sent together, or we have the right to cancel the items that have not been received and process only those items that we have received.

Payments are dispatched only to the detail that the customer has provided. MacTech Store will not be responsible for any payment that does not reach the customer in case of misinformation or incomplete information is given to us by the customer.

Our offer price for your products may vary depending on the actual grade or quality that we determine once the product is received.

In the event that your phone does not meet our grading criteria for “mint”, “good” or “poor” conditions, we will re-grade your item and inform you regarding the actual grade and the price that we may offer or in some cases if we may want to cancel the purchase. Any misinformation or mismatch in grade on part of the customer will not be a burden over MachTech Store and the customer will have to pay for the postage of the item in that case.

Your goods must be received by MacTech Store at the designated location within ten days of your order being placed. Quoted prices may vary or orders may be canceled if goods are not received within this period.

Please note that prices quoted on our website are subject to change without notice.

FAILED ITEMS

Any item that fails our testing procedures will be returned (if requested) by Royal Mail Recorded Delivery. Once sent, a tracking number can be supplied on request. MacTech Store will not take responsibility for lost or damaged goods among failed items.

PRODUCT WARRANTY

MacTech Store offers a full-year warranty on all items purchased. The MacTech Store 12 month warranty does not cover physical damage, water damage, or any damage caused by unlocking a mobile phone, and only covers software faults arising in the course of normal use.

After fifteen days from the point of receipt, defective products will be fully tested to verify the fault. If an item is found to be defective, the first step would be to repair or replace it. In case of failure in the first step, the second step would be a refund. If a refund is given in 6 months of the original purchase date, the original amount will be paid, after 6 months the price will be at current or original market value as per the grade of the product.

Prior to MacTechStore.co.uk receiving items shipped by users, the risk of loss and liability for such items remains with the user/ sender until MacTechStore.co.uk receives the items. This means that the risk of loss and liability for such items passes to us once we receive the items from the courier service. As such, MacTech Store recommends that when sending items for return or refund you use an insured and/or traceable methods of transit, such as Royal Mail Special Delivery or Recorded Delivery.

TERMS AND CONDITIONS OF FULL-YEAR/ 12 MONTHS WARRANTY

All items purchased from MacTech Store come with the standard warranty of 12 months.

If a product turns faulty within 14 days of normal use, MacTech Store will offer a full refund of the original payment or offer a replacement.

MacTech Store reserves the right at their sole discretion for second-hand goods returned after 15 days from the purchase date that under proper use are, or become, defective within a period of 12 months from the point of receipt to:

(a) Resolve the issue by repair or replacement.
(b) If an item is marked as faulty:
(i) MacTech Store will refund the original price within the first 6 months of purchase, or
(ii) After 6 months from purchase, we will refund to current/original price (whichever is the lower)

MacTech Store will only accept goods returned that are:

(a) Accompanied by a valid proof of purchase for the Goods.
(b) Returned Items to MacTech Store should contain all items included in the original sale, including manuals, cables, disks, packaging and any other items originally supplied.
c) All returned items need to be tested and the fault verified before any refund, repair, or replacement can be issued.

MacTech Store cannot accept Goods returned that are:

a) Returned without proof of purchase.
b) Faulty, caused by accident, neglect, or misuse.
c) Repaired by a third-party vendor other than any associates of MacTech Store.

NOTE: This warranty does not cover damage or failures which result from accident, misuse, abuse, neglect, mishandling, misapplication, faulty installation, improper maintenance, and improper voltage supply, interference from or with other Electronic devices, alteration, maladjustment of customer controls, improper modification (such as mobile phone sim-lock removal), firmware flashing, bios flashing or service by anyone other than a MacTech Store approved agent.